Terms of Service

By accessing and using reseller.best ("we," "our," or "us"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree, please do not use this service. These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and reseller.best, concerning your access to and use of our website and services. These terms are governed by Dutch law and EU consumer protection regulations. They do not limit any mandatory statutory rights you have as a consumer.

This website is operated by a Netherlands-registered business. Company: reseller.best. Address: Keurenplein 41 Box C6494, 1069CD Amsterdam, Netherlands. KVK number: 98080490. VAT ID: NL005308257B06. BTW-nummer: NL005308257B06. Email: [email protected].

reseller.best operates as an online marketplace and intermediary. The digital products offered on our website are supplied by independent third-party sellers and developers. We facilitate the listing, ordering, payment, and electronic delivery of those products, but the products themselves originate from the responsible seller, not from us. Each seller is solely responsible for ensuring that they hold all rights necessary to offer their product and that the product, and its sale, do not infringe any third party's intellectual property rights or violate any applicable law or platform terms. As a provider of intermediary hosting services, we act within the framework of the EU Digital Services Act (Regulation (EU) 2022/2065) and the e-Commerce Directive (2000/31/EC): we do not exercise editorial control over, or independently verify, every third-party listing, and we act expeditiously to remove or disable access to content once we obtain actual knowledge of illegality or receive a valid notice (see section 13). This clause does not affect our responsibilities toward you as a seller of record for consumer-law purposes, including the conformity and refund rights described in sections 8 and 9.

We offer digital products, which may include software license keys and digital add-ons, modifications, or customization tools for other software or games (see section 5). Products are delivered electronically to your email and/or made available on your account after successful payment. Where a product is described as a software license key, the responsible seller represents that it is a genuine key that they are entitled to sell. Specific functionality, compatibility, and system requirements for each product are listed on the respective product page where available; if information you need is not shown, contact us before purchasing. We do not represent that any product is endorsed by, affiliated with, or sourced from the publisher or developer of any underlying software or game unless a listing expressly and truthfully states an official authorization.

Some products are software modifications, add-ons, plug-ins, or customization tools ("mods") created by independent third-party developers. Such products are NOT created, supplied, endorsed, sponsored, or approved by, and are not affiliated with, the publishers or developers of any game or software they interact with. All game titles, product names, and trademarks are the property of their respective owners (see section 12). Your use of a mod may be restricted by, or may breach, the terms of service, end-user licence agreement (EULA), or acceptable-use rules of the underlying software or game, and may result in warnings, feature loss, suspension, or a permanent ban of your account or device by the relevant publisher. You are solely responsible for reviewing and complying with those third-party terms and for all consequences of your use. Products are intended for use only on software and accounts that you own or are lawfully authorized to modify, and must not be used to gain unauthorized access to, disrupt, or damage any system, service, or other user. Compatibility is not guaranteed and may cease when the underlying software is updated. To the fullest extent permitted by law - and without limiting your mandatory statutory consumer rights under sections 6 and 9 - such products are supplied for personal use and used at your own risk.

Under EU Directive 2011/83/EU (Consumer Rights Directive), you have the right to withdraw from purchases within 14 days without giving any reason. However, according to Article 16(m), the right of withdrawal does not apply to digital content that is not supplied on a tangible medium if performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. By purchasing digital products from us, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once the product is delivered to your email or made available on your account. This consent is collected at checkout via a mandatory checkbox, and confirmation of your consent is included in your order confirmation email. If you do not provide this consent, we cannot deliver the digital content immediately. If we fail to properly inform you of this right or to obtain your consent, you retain the full 14-day withdrawal right.

In accordance with Annex I(B) of EU Directive 2011/83/EU, the following model withdrawal form is provided. You only need to complete and submit this form if you wish to withdraw from the contract and the right of withdrawal has not been waived. Model withdrawal form To: reseller.best, Keurenplein 41 Box C6494, 1069CD Amsterdam, Netherlands, [email protected] I hereby give notice that I withdraw from my contract of sale of the following goods/for the provision of the following service: [Description of the product/service] Ordered on: [Date] Order number: [Order ID] Name of consumer: [Your name] Address of consumer: [Your address] Date: [Date] Signature (only if this form is submitted on paper): [Signature]

All sales are final once the digital product has been delivered and the right of withdrawal has been waived as described in section 6, except where you are entitled to a remedy under your statutory consumer rights (see section 9). We provide refunds or replacements in particular where: the product is demonstrably invalid, non-functional, or does not conform to its description; or a technical issue on our end prevented proper delivery. A product is not eligible for a refund solely because a third-party publisher later restricts, detects, or bans its use, or because the underlying software was updated, where the product conformed to its description at the time of delivery. Refund requests must be submitted within a reasonable time of discovering the issue, with clear documentation. We will respond within 14 days and process approved refunds within 14 days of approval, via the original payment method unless you expressly agree to an alternative.

Under EU Directive 2019/770 (Digital Content Directive), as implemented in Dutch law (Burgerlijk Wetboek Book 7), we are liable for any lack of conformity of the digital content that becomes apparent within 2 years of delivery. Digital content must conform to the contract description, be fit for its intended purpose, and be of the quality a consumer would reasonably expect given the description. For the first 12 months after delivery, any lack of conformity is presumed to have existed at the time of delivery unless we prove otherwise. If a product is invalid, already used, or revoked through no fault of your own, this constitutes a lack of conformity and you are entitled to: (1) the content being brought into conformity (e.g. a replacement), (2) a proportionate price reduction, or (3) termination of the contract and a full refund. These statutory rights apply regardless of any other term stated herein. Conformity is assessed against what was described in the listing; a product functioning as described does not lack conformity merely because a third party later restricts its use.

All payments are processed securely through Stripe. Prices are listed in USD and are subject to change without notice. The price charged will be the price displayed at the time of purchase. A service fee is added to the total at checkout to cover operational costs; this fee applies equally to all orders regardless of payment method. As a Netherlands business (VAT ID: NL005308257B06), we handle tax obligations according to applicable regulations. Taxes are calculated automatically based on your billing address during checkout. EU VAT applies where required, and US sales tax applies for customers in applicable states. Tax calculation is handled by Stripe Tax to help ensure compliance with local regulations. No surcharges are applied specifically to debit or credit card payments, in accordance with the EU Payment Services Directive (PSD2).

You agree to: provide accurate and complete information when making purchases; be at least 18 years old, or the age of majority in your jurisdiction, and legally able to enter into this agreement; use each product only for its intended purpose and in accordance with the applicable seller, software vendor, game publisher, or platform terms; ensure that your purchase and use of a product are lawful in your jurisdiction; not resell, redistribute, or share purchased keys or products except as expressly permitted; not use our services for any illegal, infringing, or unauthorized purpose; and not attempt to circumvent our security measures or access restrictions, or engage in payment fraud or abusive chargebacks. You are responsible for any consequences imposed on you by a third-party publisher or platform as a result of your use of a product.

All product names, brands, logos, game titles, and trademarks referenced anywhere on this website are the property of their respective owners. Any such reference is made for identification and descriptive purposes only (nominative use) and does not imply any affiliation with, or endorsement, sponsorship, or authorization by, the trademark owner. reseller.best is an independent marketplace and is not affiliated with, endorsed by, sponsored by, or acting on behalf of any game publisher, software developer, or trademark owner, unless a specific listing expressly and truthfully states otherwise. Products supplied by third-party sellers remain the intellectual property of their respective creators, and the applicable licence terms are set by the seller or creator. Our own website content, design, layout, and the "reseller.best" name and logo are owned by us and protected by copyright and trademark law.

We respect intellectual property rights and comply with applicable notice-and-takedown obligations, including under the EU Digital Services Act and, where applicable, the U.S. Digital Millennium Copyright Act (DMCA). If you are a rights holder, or an agent authorized to act on their behalf, and you believe that a listing or product on our website infringes your copyright, trademark, or other rights, please send a written notice to [email protected] including: (1) identification of the right you rely on and of the specific allegedly infringing listing(s), including the product URL; (2) your name, organization, and contact details; (3) a statement that you have a good-faith belief that the identified use is not authorized by the rights holder, its agent, or the law; and (4) a statement that the information in your notice is accurate and - for DMCA notices - under penalty of perjury, that you are authorized to act on behalf of the rights holder. Upon receipt of a valid and sufficiently substantiated notice, we will act expeditiously to review the listing and, where appropriate, remove or disable access to it, and we will inform the responsible seller, who may submit a counter-notice. We operate a repeat-infringer policy and will suspend or terminate sellers who repeatedly or egregiously infringe. Submitting a knowingly false or bad-faith notice may expose you to liability. We aim to acknowledge complete notices within 5 business days.

To the fullest extent permitted by law, our services and the products offered through them are provided "as is" and "as available," without warranties of any kind other than those that cannot be excluded under mandatory law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products, including any account restriction, suspension, or ban imposed by a third-party publisher, loss of in-game or in-application progress, or hardware or software issues. Except for liability that cannot be limited or excluded under Dutch law (including liability for intent or gross negligence, for death or personal injury, and mandatory consumer rights), our total aggregate liability arising out of or relating to any product shall not exceed the amount you paid for that specific product. We are not responsible for third-party software or vendor policy changes, software discontinuation, anti-cheat or detection systems, or compatibility issues with your system. Nothing in these terms affects the statutory rights you have as a consumer under applicable EU and Dutch law, including the conformity guarantee described in section 9.

To the maximum extent permitted by law, you agree to indemnify and hold harmless reseller.best and its operators against any third-party claims, liabilities, damages, and reasonable costs (including reasonable legal fees) arising out of or related to your breach of these terms, your misuse of a product, or your violation of any applicable law, third-party rights, or platform, publisher, or game terms. Sellers additionally warrant that they hold all rights necessary to offer the products they list and that those products do not infringe any third-party rights or violate applicable law, and agree to indemnify reseller.best against any claim arising from their listings or products; full seller terms are provided separately in the seller agreement. Nothing in this section limits liability that cannot be limited under Dutch law or a consumer's mandatory statutory rights.

We collect only the information necessary to process your orders and deliver products, including your email address and payment information. We do not sell, trade, or rent your personal information. We share your information only with the processors and in the circumstances described in our Privacy Policy. Payment information is processed securely through Stripe and is not stored on our servers. For full details, including your GDPR rights and our data-retention periods, see our Privacy Policy.

If you have a complaint about our products or services, please contact us at [email protected]. We aim to respond within 24 hours and to resolve complaints within 14 days. If we cannot resolve your complaint to your satisfaction, you may refer the matter to a competent consumer dispute-resolution body or supervisory authority in your country of residence. Consumers in the Netherlands may also contact the Autoriteit Consument & Markt (ACM) via ACM ConsuWijzer. This does not affect your right to bring proceedings before a competent court.

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we reasonably believe violates these Terms of Service, is unlawful, or is harmful to other users, to us, or to third parties. Upon termination, your right to use our services will cease immediately; validly purchased products already delivered remain subject to their original terms and to your statutory consumer rights.

These Terms shall be interpreted and governed by Dutch law, without regard to conflict-of-law provisions. The courts of the Netherlands shall have jurisdiction over any disputes arising from these terms or your use of our services. Nothing in these terms affects the statutory rights of consumers under applicable EU consumer-protection laws, and consumers residing in the EU retain the protection of the mandatory provisions of the law of their country of residence and the right to bring proceedings in their local courts where the law so provides.

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any modification indicates your acceptance of the updated terms. Changes do not apply retroactively to orders already placed.

If you have any questions about these Terms of Service, please contact us at [email protected]. For intellectual-property or legal notices, contact [email protected].